Resume
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Personal Statement

A little bit about me and what I bring to the table.

As an accomplished IT Principal Engineer with a proven track record of delivering innovative solutions and driving technological excellence, I am eager to contribute my expertise and leadership to a dynamic organization. With a deep passion for emerging technologies and a dedication to optimizing IT infrastructure, I am confident in my ability to lead and inspire cross-functional teams to achieve exceptional results.

Throughout my career, I have consistently demonstrated a strong aptitude for designing and implementing complex IT systems that enhance efficiency, reliability, and security. My strategic mindset and hands-on technical proficiency have enabled me to spearhead projects that streamline operations, reduce downtime, and align IT strategies with overarching business goals.

My proficiency spans across a wide array of areas, including network architecture, system integration, cloud computing, cybersecurity, and software development. I am adept at leveraging cutting-edge tools and methodologies to architect solutions that adapt to ever-evolving industry trends. My leadership style emphasises collaboration, fostering an environment where team members are motivated to innovate and reach their fullest potential.

At my core, I am driven by a commitment to continuous improvement. By staying abreast of industry advancements and cultivating a deep understanding of our company's unique needs, I have consistently identified opportunities to optimize processes and introduce novel technologies that drive competitive advantages.

Core Skills

A broad set of highly adaptable skills.

Linux Administration
Proven track record of managing all kinds of different Linux Distributions from Fedora to Debian.
Configuration Management
Experienced in configuration deployment using Ansible Server & Puppet Server
Package Management
Experience in Linux package management using Satellite Server / Spacewalk Server.
Version Control
Efficient in version control management using Git for collaborative development processes.
Programming
Skilful in both Bash and Python programming languages to empower problems solving.
Service Monitoring
Experience building and managing OSS platforms such as Nagios, LibreNMS, OpenNMS, Zabbix, Comarch OSS Suite
Database Administration
Experience managing databases using several technologies such as: MySQL (MariaDB), Postgres & MSSQL
Virtualisation & Containerisation
Skilled in Virtualisation and Containerisation using technologies such as XEN, KVM, VMWare, Docker Kubernetes etc
High Availability & DR
Clustering experience (high availability, storage, load balanced, high performance) using tools such as Galera, HAProxy, RunBook
Web Hosting
Experience managing databases using several technologies such as: MySQL (MariaDB), Postgres & MSSQL
Service Security
Skilled in Virtualisation and Containerisation using technologies such as XEN, KVM, VMWare, Docker Kubernetes etc
Project Management
Clustering experience (high availability, storage, load balanced, high performance) using tools such as Galera, HAProxy, RunBook

Other Skills

Other tools and skills I have experience working with. 

Domain names
SSL
DNS
Networks / IP
Office 365
Google Apps for Business
Sharepoint
cPanel / WHM
Plesk
SolusVM
Virtualizor
Virtual Servers
Dedicated Servers
AWS
Google Cloud
Azure Cloud
Colocation
WHMCS
Hostbill
Blesta
Jira
Confluence
RunBook.io
Secret Server
Word
Excel
Powerpoint
Terraform

Work Experience

Where I have worked & what I have done.

Principle Performance & Optimisation Engineer (Radio)
Dates: August 2023 to Present
Company: Arqiva Ltd
Responsibilities:
Responsibility 1
Principle Performance & Optimisation Engineer (Linux)
Dates: March 2015 to March 2016
Company: Host Europe Group Ltd
Responsibilities:
Management of Linux and Windows based Dedicated Servers.
Management of VPS nodes and VPS’ built on HyperV / OpenVZ.
Acknowledging service outages on monitoring systems, investigating the causes of outages and getting services back online (Nagios with Thruk Frontend).
Troubleshooting / fixing Plesk / Odin & cPanel based systems via RDP and command line.
Application of patches, installation of software and upgrades on Windows and Linux based servers.
Management of migrations from server to server while minimalizing downtime on services.
Installation of SSL certificates on websites / applications for clients.
Ensuring Telephone Service Factor (TSF) percentages remained high and inbound calls were getting answered promptly.
Dealing with account related queries and handling refunds for clients.
Adhering to data protection regulations when dealing with clients through the phone.
Management of tickets and clients using a bespoke CRM.
Working a shift rotation consisting of 12 hour nights and 12 hour days.
Producing reports of issues which needed to be handed over at the end of a shift (End Of Shift Reports).
Adhering to ITIL methodology when passing issues between different departments / offices.